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  • Choosing a House Painter

    A Guide to Selecting the Right Painter for Your Project

     

    Plan to compare a few bids before making your final decision.

     

    Some of our prospective clients don't end up choosing to have CertaPro paint their home. Here's what Lisa in Bellevue had to say:

     

    "Thank you Jessica for a great experience with your bid and professionalism.  We ended up choosing a bid that was less, but it was not without a lot of snafus.  The adage stands; you get what you pay for. "

     

     

    Three main areas you should consider

    Evaluating Company Reputation

    Ask yourself these questions about each company that bid on your project:

    •  Did you receive a list of references and/or addresses to drive by as examples of completed work?
    • Did you speak with any references or view completed work?
    •  Were you able to find unbiased, unedited customer reviews or testimonials on Angie's List, Yelp! or another online review site? Were they positive?
    • Did the estimator provide copies of each company's business license, proof of insurance, and workers' compensation?
    • Did you know that most defects in materials or workmanship show up in the first cycle of the seasons? Did you receive a written warranty?

    The Written Proposal. 

    It's more than a scribbled price on the back of a business card. Make sure the scope of work is clear and the pricing is understood. 

    •  Was the document you received a PROPOSAL or an ESTIMATE? 
      • Proposals state a fixed price for the work described - unless you change the scope of work, this is the cost for painting your house. On the other hand, estimates rarely end up costing the same amount that is stated on the document. That's why it is called an estimate.
    • Does each proposal accurately describe the work you want done, which you discussed with the estimator?
    • Does each proposal clearly and separately list ALL the items to be painted, as well as any items to be excluded?
    •  Does each proposal clearly list or describe the surface preparation (washing, scraping, sanding, caulking) that is included?
    • Does the proposal clearly list the paint systems to be used - not just the brand of paint, but the specific line of paint? And the number of coats?
    • Does the proposal explicitly state the quoted price is for ALL LABOR, PAINT, and MATERIALS?
    • Are "line items" or "options" clearly listed, explained, and priced? Is it clear whether or not they are included in the total price?
    • Is any applicable sales tax included?
    • Are payment terms explained and are they acceptable?
    • Considering all the different prices, are they fairly close, (+/- 15%) or are there big differences? Low prices usually indicate something was missed or the scope was not understood. High price differences often indicate additional preparation or the number of coats of paint has been included or excluded.

    Professionalism of the Estimator - an indicator of things to come.

    • Did each estimator confirm the appointment prior to arrival?
    •  Did each estimator arrive at the appointed time?
    •  Was each estimator cheerful and offer a business card?
    • Did each estimator seek to uncover any special circumstances your project may include (working around other trades, hitting a specific timeline, help with color selection, etc.)?
    •  Was each estimator knowledgeable and explained technical items in a easily understood way?
    • Did each estimator explain the details of the painting process (wash, prep, prime, paint, inspect, cleanup) they would perform?
    • Did each estimator explain what it is like to work with the company (how the schedule is set, daily updates on progress, crew size and experience, expected duration of the project, notifying neighbors, etc.)?
    • Did each estimator offer to go over the proposal in detail with you?
    • Did each estimator answer all of your questions?
    •  At the end of the appointment, did you feel confident each estimator understood your needs and that their company is capable of delivering the painting project you desire?

    CertaPro Painters strives to meet all of the criteria listed above, for every one of our customers, and we're sure you experienced this passion for painting and customer service when we met. 

     

    In the end we hope you choose us, but ultimately we just want you to have a great experience with whomever you choose!

     

    So now you've collected the bids and compared them, it's decision time and we really want your business. Call to get your project scheduled now!

     

     

     


     

     

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CertaPro Painters of Eastside Seattle
Interior and exterior House Painting Professionals
16625 Redmond Way, Ste M #6
Redmond, WA 98052
Phone:425-822-7024